Defective/Damaged Product

If your package or item arrive damaged, contact our customer support within 48 hours from the date received.

Provide photos of the damaged items and packaging by emailing us. We may be able to replace items damaged in transit, but only if we have proof and a description of the damage and images to file a report with the shipping carrier. DO NOT discard the item or packaging before contacting Customer Service.

In your email, please kindly supply the following details to enable us to accurately evaluate the matter:

1. Your order number/account number

2. Clear images of the damage: close up of the damage item/packaging, different angles, and further away so you can see the whole packaging or item with the damaged area still facing the camera.

Note:
– Claims for orders shipped to residences might not be covered by the shipping carrier because packages are often left unattended.

– Only damage to the actual contents, not the external packaging, qualifies for a Damage Claim.

– We cannot reimburse postage costs in damage claims as they consider the service fulfilled. In the claims process, only the product cost is eligible for compensation, and we do not provide refunds for label expenses.

– You may be responsible for paying to ship the item back to us and to ship the replacement item to you.

Our team will open an investigation and get back to you as soon as possible.